THAI Press Release

 

THAI Awards Outstanding Performance of Front-line Staff

Bangkok, 9 March 2001 --- Mr. Bhisit Kuslasayanon, President of Thai Airways International Public Company Limited, presided over an award presentation ceremony of front-line staff following the internal campaign - Customer Services Superstar Club – initiated in 1998 to further promote morale of THAI front-line staff. 

Mr. Bhisit said, “We are fully aware of the height of competition in today’s commercial airline business. Therefore, the development of effective management techniques is extremely vital and the heart of airline business is to ensure maximum customer’s satisfaction. We decided to launch the Customer Services Superstar Club campaign in 1998 according to company’s policy to boost awareness and morale among front-line staff. For the 1999/2000 fiscal year, the outstanding performances of 50 front-line staff were recorded where 15 are from the Ground Customer Services Department and 35 are from In-flight Customer Services Department. Certificates and pins of honor are also presented to the first to sixth staff whose performances are highly recognized.”  

The selection process was carried out by the Service Staff Motivation Committee, which has been set up to keep records of and evaluate staff performances. The committee members are representatives from Ground Customer Services Department, In-flight Customer Services Department, and Ground Equipment Supports Service units. Staff performances are evaluated by using written feedback from passengers (letters or e-mail communications) where compliments are divided into personal and team.  Special consideration is also given to compliments for staff who provided services beyond their line of duty. For this first presentation of award, letters of commendation received during July1999 to June 2000 were taken into account. 

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THAI Wins 2001 PATA Gold Awards

The destination promotional posters "Smooth as Silk to Trang, Smooth as Silk to Indonesia, Smooth as Silk to Cambodia and Smooth as Silk to China", produced by Thai Airways International Public Company Limited, have been recently awarded the 2001 PATA Gold Awards under the category TRAVEL POSTER, it was recently announced by the Pacific Asia Travel Association (PATA). The award presentation ceremony will be held on April 9, 2001, during the 50th PATA Annual Conference in Kuala Lumpur, Malaysia. 

PATA was founded in 1951 and the upcoming PATA 50th Annual Conference will mark the golden anniversary. PATA’s mission is to enhance the growth, value and quality of Pacific Asia travel and tourism for the benefit of its members, which include more than 100 government, state and city tourism organizations, 65 airlines and cruise liners, and over 2000 travel-related companies. In addition, 17,000 travel professionals belong to 80-plus PATA Chapters worldwide. The PATA Operational
Headquarters is located in Bangkok, Thailand, with Joseph A. McInerney as its present Chief Executive Officer. 

THAI was the winner of the PATA Gold Awards 2000 in the Public Relations campaign “Trang Millennium Marriage Southern Thailand”. THAI has won the PATA Gold Awards for two consecutive years, and is the only PATA airline member and organization in Thailand to be honored with this prestigious travel awards. 

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Star Alliance Plans Major Customer Investment At London-Heathrow Airport

London, March 30, 2001 – Star Alliance, the airline network for Earth, is discussing significant investment at London’s Heathrow airport to give customers the true benefits of network competition.

Speaking today at a press briefing held in conjunction with a meeting of the Star Alliance Chief Executive Board in London, the Chairman of bmi british midland, Sir Michael Bishop, indicated that more than £50 million would be required to develop the transfer services which would allow passengers to get the full benefit from Star Alliance
at the world’s busiest international airport.

“Heathrow is an important global hub for Star Alliance. It is also here that we face some of our toughest competition. Oneworld has developed a strong alliance network, with members that we all respect as strong carriers. Our members are committed to ensuring that Star Alliance becomes the premier alliance offering from Heathrow. The
investment we are planning will only accelerate the process of bringing real network
competition choices to people traveling from and through the UK,” Sir Michael said.

Today, the bulk of Star Alliance airlines are grouped in Heathrow’s Terminal 1 and Terminal 3. The ideal solution would be to combine all Star Alliance flights together in one terminal. Acknowledging the fact that terminal facilities remain tightly constrained at
Heathrow, Sir Michael said Star Alliance may not be able to achieve this goal as quickly as desired.

“However, we can significantly improve the connection times and facilities for our passengers,” he continued. “The Chief Executive Board of Star Alliance will this week be taking decisions on a series of short-, medium- and long-term initiatives, ranging from the introduction of connection customer service teams and timetable scheduling
to airport infrastructure developments. We plan to work closely with the airport authorities to unlock the potential of Heathrow as a Star Alliance hub.”

At the media briefing in London, the Chairman of bmi british midland confirmed that his airline’s entry into Star Alliance has been successful. Interline traffic from the other members has surged since bmi british midland joined the partnership in July of last year – the growth was up 60 per cent, year on year, in the last six months of 2000. In fact, a major part of the increase came from All Nippon Airways: by being able to market an integrated offering to customers in Japan, bmi british midland saw a massive growth in traffic routing through Heathrow from Japan to a wide range of European destinations.

Sir Michael also announced a new transatlantic cooperation agreement between bmi british midland and Star Alliance partner United Airlines. When bmi british midland launches long-haul scheduled services from Manchester to Chicago and Washington, D.C., this summer using Airbus A330-200s in a 3-class configuration, it will be in full
cooperation with the U.S. carrier. In addition to the direct connections, customers will be able to fly from Manchester to a choice of 22 final U.S. destinations through a code-share arrangement with United.

During the past few months, a dedicated Star Alliance organization has been set up by recruiting a top team of professionals from the member airlines as well as from other industries. Said William Meaney, who succeeded Friedel Roedig as the Chief Executive Officer of the alliance two months ago, “Even though small in numbers we are a truly global team combining skills and cultures from around the world. It is a perfect platform for driving global solutions that will create even more customer benefits and additional value for our owners.

“The many projects we are driving together with specialists of the member airlines vary from the ongoing harmonization of frequent flyer programs and simplifying booking processes to the long-term target of moving our operations together at all the major airports of the world,” he added.

Star Alliance is also taking a leadership role among airline alliances in the development of mobile technology. At the London meeting, it was announced that downloadable electronic timetables for PC’s and Personal Digital Assistants are now available through the Star Alliance public web site www.staralliance.com. The timetables cover more than 9,000 daily flights operated by the Star Alliance members and are updated automatically. They will be put through an extensive comsumer test, giving customers the opportunity to try the service and report their experience of using it.

A flight information and notification service that works across the alliance is scheduled to be launched later this year.

Star Alliance
Corporate Communications
Phone: +49 (0)69 696 96789
Fax: +49 (0)69 696 7724

www.staralliance.com 

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THAI Announces New Safety Measures for Passengers Traveling on Domestic Flights 

Thai Airways International Public Company Limited has recently announced new safety measures for passengers traveling on board all THAI domestic flights. Passengers flying on THAI domestic flights are required to show identification issued by a government authority of the country of citizenship such as passport, identification card, or driver's licence, as well as boarding pass, to THAI Ground Staff at the boarding gate before boarding the aircraft. The documents must also have a recent photograph of the traveler. 

These measures have been introduced in accordance with the airline's safety and security regulations. "At THAI, safety is top priority which cannot be compromised," said Mr. Bhisit Kuslasayanon, THAI's President. 

The measures are also applied for staff working in apron, as follows: 

1. Overall Safety and Security Regulations 
    1.1 Entry and Exit at Aircraft Parking Area 
          - Staff working within restricted aircraft areas must pass profile examination conducted by the Airports Authority of Thailand (AAT) prior to issuance of an airport pass to enter the restricted area. The staff must use entry and exit ways specified by the AAT and will be searched thoroughly by the AAT security staff. 
          - All equipment and vehicles passing in and out of the airport must receive AAT authorization and will be searched prior to entering or leaving the restricted area. 

    1.2 Staff Working on Aircraft 
          - Weapons, sharp or foreign objects are not permitted to be brought into the aircraft parking area. 
          - Staff working inside or next to the aircraft must have their names assigned on the shift list. Additional labor must receive authorization from the chief on duty. 
          - Staff must report to the chief on duty and sign in upon arrival for the assigned shift. 
          - Staff must sign in their working-shift form, which shows their specific jobs for specific aircraft type. 
          - Staff must wear correct uniform and display an airport pass to enter the restricted area which may be seen clearly by airport security personnel 
          - Staff must carry out their duties in accordance with THAI's Customer Service Department ISO9002 standards. 
          - Staff must notify the chief on duty upon completion of their tasks. The chief on duty must recheck the aircraft before handing over the responsibility to the next shift. 

2. Specified Safety and Security Regulations 
    2.1 Staff working inside the aircraft 
          - Staff who have been assigned to work in the restricted area must show their airport pass when on duty and return the pass when off duty to ensure that there will be no unauthorized entry to the area. The records of personnel entering and leaving the area may be checked at all times. 
          - Staff who are assigned to work in the cabin section of the aircraft must receive Security Plan training to increase awareness of items which passengers may have forgotten on board or those left unattended inside the cabin. 
          - Staff must receive air safety training, which will be reviewed on a regular basis.

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THAI Adds More Flights During Songkran Festival

Thai Airways International Public Company Limited announced an increase of flight operations on both domestic and international routes to accommodate an increase in passenger demand for air travel during Songkran Festival, between 12 –17 April 2001, as follows: 

Domestic Routes 
- Bangkok – Chiang Mai : 2 flights on 13th and 16th April 2001 
- Bangkok – Phuket : 6 flights on 13th and 16th April 2001, an additional of 2 flight per day 

International Routes 
- Bangkok – Hong Kong : 2 flights on 12th and 16th April 2001 
- Bangkok – Beijing : 4 flights on 12th,13th, 16th, and 17th April 2001 
- Bangkok – Kunming : 2 flights on 14th and 17th April 2001 
- Bangkok – Shanghai : 2 flights on 13th and 17th April 2001 

THAI offers 24-hour reservation and flight information service at Tel: (662) 628-2000 and (662)280-0060. 

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THAI Holds “TG Commercial Conference 2001”

BANGKOK, 22 March 2001 -- Thai Airways International Public Company Limited’s Commercial Department held its annual conference, “TG Commercial Conference 2001,” at the Royal Orchid Sheraton, from 22-23 March 2001. Mr. Bhisit Kuslasayanon, THAI’s President, presided over the Opening Ceremony of the conference. Approximately 120 participants attended the conference, those being from THAI’s overseas and domestic sales offices as well as department managers or higher from THAI’s Head Office, under the Commercial Department.

The purpose of this conference was to provide opportunities for conference participants to increase awareness of the airline’s current as well as future marketing strategies, goals, plans, and policies. There were also opportunities for attendees to engage in an exchange of ideas, experiences, and to propose suggestions that might be applied in the future.

The “TG Commercial Conference 2001” took place over a two day period. The first day of conference proceedings included briefings on progress and policies of each function within the Commercial Department. On the second day, group workshops were held, with participants assembled according to area of responsibilities, in order to facilitate an exchange of suggestions, information, and strategies that may be carried forth presently and in the near future.

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THAI Holds Press Conference Concerning TG 114 Incident

TG Special / Issue No. 9

Date of Report: 8 March 2001
Time: 20.00 hours

THAI Announces Measures to Restore Customer Confidence

Bangkok --- Following Thai Airways International’s Executive Management Meeting, Mr. Bhisit Kuslasayanon, President of Thai Airways International Public Company Limited, announced that directives had been put forth to all THAI departmental functions to ensure that operational procedures are strictly adhered to, in accordance with the company’s policies and regulations. Measures have also been taken to restore
customer confidence as follows:

1. All units have been requested to strictly maintain safety-at-work procedures, which have been established and accepted at international level 

2. Strictly review all operational processes to guard against possible errors 

3. Measures to oversee and screen individuals prior to boarding the aircraft and prior to approaching the vicinity near the aircraft, with procedures to be carried forth as follows:

3.1 All passengers who are boarding the aircraft must hold a boarding pass and their boarding pass must be screened and inspected prior to entrance to the boarding gate. Passengers’ boarding passes must be screened once more prior to embarkation onto the airplane.  Individuals not holding a boarding pass will not be permitted to enter the airplane.

3.2 THAI staff under the Ground Services Department, Technical Department, and Catering Department, whose duties relate to work on THAI aircraft in restricted areas of the airport, must clearly display their
airport passes that have been authorized and issued by the Airports Authority of Thailand. All these afore-mentioned THAI staff will be thoroughly screened as a security precaution by the head officer on duty prior to attending to their duties regarding aircraft and/or passenger service provision. 

THAI had issue a statement to condemn the violent and immoral act involving flight TG 114 on 3 March 2001 which irreversibly damaged the reputation and image of the company as well as the name of the Kingdom of Thailand, and endangered the lives of innocent people. The public was urged to provide any information to Thai Airways International that might assist authorities and lead to the arrest of the person, or persons, responsible for the sabotage, at Tel: (02) 500-3039 to 40, 24 hours a day or via e-mail address:  tg114.info@thaiairways.co.th  or P.O. Box 1042, Don Muang, Bangkok 10211. All information received will remain confidential.

Thai Airways International has offered a reward of 500,000 baht (five hundred thousand baht only) to those who can provide valuable information to the company on this matter, leading to the apprehension of those responsible for the sabotage, with disbursement being based upon professional consideration of the Royal Thai Police.

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TG Special/Issue No. 8

Date of Report: 6 March 2001
Time: 19:00 hours

THAI Announces Reward for Leads to Suspects Involved in TG 114 Bombing

Thai Airways International Public Company Limited has announced offer of a reward for those who may have information or witnessed the suspect(s) involved in the bombing of THAI’s Boeing 737-400 aircraft flight TG 114 on 3 March 2001, bestowed the aircraft name “Narathiwat”, registration number HS-TDC.

Mr. Bhisit Kuslasayanon, THAI’s President, stated that the incident resulted in the death of one cabin crew and injured several other cabin attendants working nearby. In addition, the airline incurred total loss of its aircraft and suffered substantial damages from the explosion of flight TG 114 on 3 March. The Accident Investigation Board (AIB) has issued a press statement confirming that the incident was sabotage caused by a man-made explosive device. 

Thai Airways International thereby has set a reward in at the amount of THB 500,000 (five hundred thousand Thai baht only) for information leading to the apprehension of the suspect(s) involved in the bombing of flight TG 114 on 3 March. Informants must provide leads or information concerning suspects to the Royal Thai Police and cooperate through the indictment process according to the law, by contacting

Telephone Number: (02) 500-3039 to 40, 24 hours a day, 
or via e-mail to: tg114.info@thaiairways.co.th
or by mail to: P.O. Box 1042, Don Muang, Bangkok 10211, Thailand. 

THAI acknowledges the confidentiality of the informant’s identity, as a precautionary measure.

The Royal Thai Police will consider all leads and information concerning suspects, and it will be their responsibility to judge which informant will receive the reward being offered. THAI has offered this reward in order to assist the police in apprehending the suspect(s) involved in the explosion and fire of flight TG 114 on 3 March 2001.

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TG Special/ Issue No. 7

Date: 6 March 2001
Time of Report: 12:00 hours

THAI Clarifies Cargo Check Procedures

Mr. Bhisit Kuslasayanon, President of Thai Airways International Public Company Limited, provided an update on the investigation being conducted on the TG 114 incident that occurred on 3 March 2001 involving THAI’s Boeing 737-400 aircraft which exploded and caught fire before departure at Bangkok International Airport. Today, a cargo check was conducted, and it was concluded that procedures carried out by the THAI’s Cargo and Mail Department were in accordance with international
standards. There were 12 pieces of cargo, at the total weight of 100.2 kilograms,
scheduled for loading onto flight TG 114 on 3 March. Eleven pieces of cargo had been loaded onto the airplane, originating from Bangkok and comprised of spare parts, clothing, electronic parts, documents, cosmetics, and shoes. The other one piece of cargo, frozen meat, was shipped from Phuket via Bangkok to Chiang Mai. All of the
shipment bulks have been inspected according to THAI Cargo regulations.

THAI’s Cargo and Mail Department have informed all senders of the damages caused as the result of fire on board TG 114. The shippers are required to bring in and submit their documents for claims of damages. Through this process, it is possible to locate whether the shippers existed. At this time, shippers have submitted their claim papers to THAI’s Cargo and Mail Department including the shipper of cargo in Phuket. According to the regular cargo procedures, duty of cargo staff will officially end when all cargo shipment have been transported out of warehouse.

The guidelines to receive cargo bulk in order to prevent any disastrous incidents are as follows:

1. THAI will carry all cargo items except those which are not in accordance with the company regulations or goods which are:

1.1 Illegal, pose threats to national peace and are against moral judgment
1.2 Improperly packaged and not suitable for air cargo
1.3 Not properly documented (incomplete documents)
1.4 Considered dangerous or cause disturbance to passengers or staff or damages to aircraft, baggage, cargo and mail

2. THAI holds the right to refuse any cargo, without legal ramifications

3. THAI will carry cargo items at the value of not more than 100,000 baht per shipment, except that which has been agreed upon prior to acceptance of the shipment

4. Cargo items must be presented in proper condition, whereas they must be ready to be taken on board:

4.1 Well packaged; using suitable packaging materials
4.2 Each cargo item must be labeled clearly with addresses of sender and
receiver

5. In case of shipment of dangerous goods, the sender must provide information about the status of these goods prior to engaging in a shipment agreement, otherwise the sender will be held responsible for any consequences which may occur

6. THAI will not be held responsible for any valuable cargo if the shipper does not declare the value. However, if the shipper declares or insures the cargo as well as has paid the premium or charges, THAI will accept the responsibility at the amount of not more than the declared or insured value.

7. THAI holds the right to inspect all cargo shipment including the documents that have been attached.

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TG Special/ Issue no. 6

Date: 6 March 2001
Time of Report: 11:00 hours

THAI Announces Possible Effect on Future Operations

Mr. Bhisit Kuslasayanon, President of Thai Airways International Public Company Limited, today announced the likely effects resulting from the incident involving THAI’s Boeing 737-400 flight TG 0114/ 3 March 2001.

  • Effect on the sales of THAI shares:
    This primarily depends on the results of the domestic non-deal road
    show (A non-deal road show means the provision of necessary information
    about the company’s operations for large scale investors before the actual share
    offering) which is anticipated to begin from 12 March 2001 onwards.
  • Effect on passengers:
    Since the TG 114 incident took place on 3 March, THAI domestic flights
    have been operating according to schedule with no cancellations.  Passenger travel on board THAI flights are proceeding normally and flight reservations
    have continued as usual.
  • Effect on THAI flight operations:
    As the Boeing 737-400 “Narathiwat” is no longer in THAI’s fleet, THAI
    has rescheduled its domestic flight plans and is utilizing other aircraft in its place; this especially reflects service to Chiang Mai and Phitsanulok as well as destinations where large aircraft are able to land. There will be no reduction in THAI flight frequencies.
  • Effect on THAI financial status:
    THAI has incurred a loss of 415 million baht on the balance sheet and has aircraft insurance coverage for this aircraft at 2,157 million baht.
  • Consider to purchase another aircraft as a replacement:
    THAI is currently in the process of planning its Long Term State Enterprise Plan. THAI’s Management is considering the overall requirements concerning
    aircraft acquisition within the next 5 years.

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TG Special/ Issue No. 5

Time of report: 14:00 hours
Date: 4 March 2001

Report on the Incident of THAI Flight TG 114

Bangkok --- Mr. Bhisit Kuslasayanon, President of Thai Airways International Public Company Limited, announced that THAI would submit a proposal to the Ministry of Transport and Communications to appoint a special ad-hoc committee to conduct an investigation into the incident involving THAI flight TG 114 on 3rd March. The committee members will be comprised of :

  • Deputy Permanent Secretary, Ministry of Transport and
    Communications as the Chairman
  • Representative from the Royal Thai Air Force
  • Representative from the Commercial Aviation Department of
    Thailand
  • Representative from the Airports Authority of Thailand
  • Representative from Thai Airways International Public
    Company Limited

Today, at 16:00 hours, a religious ceremony will be held for the deceased cabin crew, Mr. Kamphol Meelarp, at Wat Phra Srimahatat. Thai Airways International will be the host of the ceremony between 4-10 March 2001.

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TG Special / Issue No. 4

Time of report: 12:00 hours
Date: Sunday, 4 March 2001

Information Regarding THAI’s Boeing 737-400 and TG 114 Incident

Bangkok --- Thai Airways International’s Boeing 737-400 aircraft, registration number HS-TDC, bestowed the name “Narathiwat,” joined THAI’s fleet on 10 September 1991 and was equipped with CFM 56 3C-1 engines, 150 passenger seats consisting of 12 business class seats and 138 economy class seats. This 737-400 aircraft was utilized on domestic flights, with the exception of Phrae, Nan, and Mae Sod. The aircraft was also used on regional flights to Singapore, Phnom Penh, Saigon,
Brunei, and Vientiane.

THAI’s 737-400 aircraft underwent a heavy maintenance check or C-Check on 2 June 1999, which is routinely performed every 4,000 hours or 15 months. The last light maintenance check or A-Check was conducted in 27 February 2001. The aircraft had 16,952 hours of flying time.

Currently, THAI has 11 Boeing 737-400 aircraft in its fleet; this aircraft was aircraft number 3 in THAI’s fleet. It last operated under flight TG 251, on the route Bangkok-Trang, TG 252 on the route Trang-Bangkok, TG 150 on the route Bangkok-Phitsanulok, and TG 151 on the route Phitsanulok-Bangkok; it had been scheduled to depart from Bangkok for Chiang Mai/ TG 114 yesterday at 15.15 hours.

THAI has now resumed its normal domestic flight operations

THAI’s Technical Department performs aircraft maintenance for THAI aircraft and customer airlines. The department has been awarded a safety JAR-45 certification from the Jointed Aviation Authorities (JAA), a conglomerate of over 20 European countries. THAI’s Technical Department also acquired the renewed safety certificate from the Federal Aviation Authority of the United States (FAA).

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TG Special / Issue No. 3

Time of report: 11:00 hours
Date: Sunday, 4 March 2001

Updated Situation On Flight TG 114 Incident

Bangkok --- Yesterday’s explosion and fire on board THAI 737-400 aircraft, registration number HS-TDC, resulted in injuries for cabin crew and included one death. Mr. Bhisit Kuslasayanon, President of Thai Airways International Public Company Limited announced that THAI would organize a religious ceremony for the deceased cabin crew, Mr. Kamphol Meelarp.

THAI will provide compensation for the deceased and injured THAI employees as follows: 

Compensation/ Benefits for the Deceased Employee: 

  • Three months’ current salary.
  • Compensation benefits for employees who passed away in the line of duty, according to the State Enterprise Labor Act.
  • Insurance compensation arranged by the company at the amount of USD 160,000 or equivalent of approximately THB 7,000,000.
  • The immediate family of the deceased remain entitled to receive benefits that are received by airline employees and their family members, including provident funds benefits and funeral support privileges (for those who are current members).

Compensation/ Benefits for the Injured Employee: 

  • Insurance covers the cost of medical treatment.
  • Compensation benefits for absence from regular duties, according to the law.
  • If injury of the employee results in disability, he/she will receive financial compensation according to the law.

An investigation is being conducted into the cause of the incident, with further information to be provided.

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TG Special / Issue No. 2

Time of report: 21:30 hours
Date: Saturday, 3 March 2001

Bangkok --- Mr. Bhisit Kuslasayanon, President of Thai Airways International Public Company Limited, presided over a press conference held on behalf of THAI's Management during which he expressed deepest sympathy to the family of Mr. Kamphol Meelarp, the deceased cabin crew member who passed away as a result of the fire that occurred on board THAI aircraft flight TG 114 today at 14:40 hours. He also expressed concern for the cabin crew undergoing treatment for injuries at Vibhavadee Hospital.

An investigation is now being conducted into the causes of this incident. Such an incident has never occurred on a THAI aircraft. Mr. Kuslasayanon also said that THAI would do its best to ensure that initial assistance was provided for the family of the deceased and the injured.

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TG Special / Issue No. 1

Time of report: 18:45 hours
Date: Saturday, 3 March 2001

Bangkok --- 3 March 2001, at 14:40 hours, Thai Airways International flight TG 114, registered HS-TDC, named "Narathiwat", was involved in an incident as the aircraft was scheduled to depart for Chiang Mai at 15:15 hours and caught fire while parked at pier 62, at Bangkok International Airport, Domestic Terminal.

Mr. Pracha Malinonda, Vice Minister for the Ministry of Transport and Communication, Mr. Bhisit Kuslasayanon, President of Thai Airways International, Mr. Chusak Bhachaiyudh, Executive Vice President of THAI's Technical Deparment, Mr. Suthep Suebsantinwongse, THAI's Vice President, Customer Service, and Mr. Tasnai Sudasna na Ayudhaya, THAI's Vice President, Commercial Department, jointly held a press conference at Bangkok International Airport, concerning the aircraft incident of flight TG 114.

At that time of the incident, the aircraft was being prepared for take off. No passengers were on board, some baggage was being loaded onto the aircraft, and the aircraft engine was not in operation. There were five cabin crew on board preparing a routine check of aircraft, those being 1 air purser, 2 air hostesses and 2 air stewards. Four of the cabin crew escaped from the aircraft but the search team was unable to locate the fifth cabin crew. It is confirmed that the body of an unrecognized individual was found near the incident site.

Injured cabin crew are being treated for injuries at Vibhavadee Hospital.

THAI has a total of 81 aircraft in its fleet, 11 of which are Boeing B737-400 aircraft. The B737-400 involved in the incident was able to accommodate a total of 149 passengers and five crew members.

The B737-400 "Narathiwat" aircraft entered THAI's fleet in September 1991 and was insured at the amount of USD 50.17 million or equivalent to 2,157 million baht.

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THAI’s Flight TG 114/ Bangkok-Chiang Mai / 3 March 2001

TG 114 Cabin Crew

1. Flt. Lt. Somsak Petchsua  - Captain
2. Squadron Leader Suchart Riwtong  - Co-pilot
3. Mrs. Wanphen Tansakul  - Air Purser
4. M.L. Jirayu Diskul - Cabin crew
5. Ms. Piraporn Smithivej  - Cabin crew
6. Miss My Kenkarnkar - Cabin crew
7. Mr. Kumphol Mellarp - Cabin crew

Crew # 1-3 Not injured
Crew # 4-6 Treated and released from Vibhavadee Hospital
Crew # 7     Deceased

Ground Staff

1. Mr. Ekthana Chanthorn
2. Mr. Sayan Chaikaew
3. Mr. Padungsak Ratanasirisaengchoti

Staff #1 & 3 Recovering at Vibhadavee Hospital
Staff # 2       Treated and released from Vibhavadee Hospital

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